Our client, Jackie Davis, joined BetMGM in mid-March and spent a few days playing an online casino game, Luck O' the Roulette. Over the course of five days, Jackie won a total of over $3 million. While BetMGM allowed her to withdraw $100,000.00, the company suspended her account and refused to pay her the remaining balance - claiming a game malfunction voided the transactions. BetMGM has refused to pay Ms. Davis. See the Complaint here.
In July 2022, the trial court granted Defendant's Motion to Dismiss, stating that Ms. Davis failed to show that the Michigan Gaming Control Board could not provide a remedy for this problem. A few days later, we discovered that the Board had actually resolved Ms. Davis's complaint to them, but that she was never notified of the outcome and could only receive more information through the filing of a Freedom of Information Act request. Upon receiving the Board's decision, which found that BetMGM had committed two violations, we filed a Motion for Reconsideration, showing the trial court once again that the Board cannot provide a remedy. When the trial court denied the Reconsideration, we promptly filed an appeal in the Michigan Court of Appeals.
On August 2, 2023, Attorney Samantha Baker argued on behalf of Ms. Davis in the Court of Appeals. The case begins at 1:51:43 on the Michigan Court of Appeals' Youtube page.